Can smart express cabinets become the "mainstream" at the end of logistics? | rtp slot pragmatic hari ini live, big slot machine wins 2021, bet365 live in play

E-commerce is developing rapidly, and the rapidly growing number of packages is no longer proportional to the decreasing number of couriers.

The salary returns for couriers are getting higher and higher. Why has the number of people engaged in this profession dropped sharply in recent years? In this regard, many couriers have reported that although they can get high wages in return, as people's requirements for service levels are getting higher and higher, they are also working harder and harder.

At the same time, the social status of couriers is relatively low. With the gradual improvement of people's cultural level and cultural literacy, some people with academic qualifications and skills are no longer willing to be couriers. Vice President of STO said at the China Express "Last Mile" Summit held on July 25 that the pain point of the express delivery industry today is not only solving the "last mile" problem, but how to recruit more couriers.

With China's rapid development, the demographic dividend is gradually decreasing, and more and more things are beginning to be replaced by intelligent technology. However, the express delivery industry is a labor-intensive enterprise and relies heavily on couriers. The express delivery industry is in a difficult situation of employing people, and the arrival of various e-commerce carnivals such as Double Eleven will undoubtedly bring joy and sorrow to these express delivery companies.

Smart express cabinets improve terminal logistics and distribution capabilities and are favored by logistics companies

The shortage of couriers is the inevitable result of the reduction of demographic dividend. Therefore, there is an urgent need for emerging technologies to relieve the pressure on the express delivery industry. This is how smart express cabinets were "come out" as a solution.

Smart express cabinets sprouted in 2012. China Post Express was the first to launch smart express cabinets. It encountered a lot of doubts and criticisms in the early days. However, with the growing number of packages and the shortage of young urban labor force, smart express cabinets have become an important supplement to the terminal logistics and distribution capabilities. Capital companies from all walks of life are rushing into the market, hoping to get a piece of the pie.

In June 2015, SF Express, STO, ZTO, Yunda, and Prologis invested 500 million yuan to establish Fengchao Technology; in October 2016, CIMC e-Stack, Shanghai Fuyou Dubaobao, and Jiangsu Yuncai formed the Win-win Alliance, forming an alliance mainly composed of Express Express, Fengchao, and the Win-Win Alliance The pattern of the three giants; in July 2017, China Post Group and Yibao Network invested in Express Express, and China Post controlled Express Express with 50% of the shares. The "national team" officially entered the smart express cabinet industry... Smart express cabinets have become a necessary infrastructure for logistics companies.

The "China Express Development Index Report for September 2018" released by the State Post Bureau on October 17 shows that express delivery companies and third parties have innovated end-delivery forms and basically formed a diverse end-service system such as door-to-door delivery, smart box delivery, and platform delivery. Major companies have set up 250,000 sets of smart express boxes, and the box delivery rate has reached 8.4%. The rapid growth of data shows that although smart express lockers were controversial in the early stage, they have gradually been accepted by the public in the later stage.

Smart express cabinets break through delivery bottlenecks and achieve remarkable results

First, smart express deliveryCabinets reduce labor costs and reduce the workload of couriers. The workload and tasks of couriers are relatively heavy. When there is a shortage of manpower, a courier often needs to take on more work, often exceeding the original working hours. Therefore, express companies need to pay higher labor costs to couriers.

Smart express delivery increases the number of parcels delivered, improves the work efficiency of couriers, and also increases their income, which to a certain extent alleviates the problem of "employment difficulties" and reduces labor costs. At this point, Fengchao has achieved extremely outstanding results: In early September this year, Fengchao cooperated with Lianjia and claimed that their average daily delivery volume has reached 9 million+. This data is undoubtedly a huge improvement for the express delivery industry.

Secondly, smart express cabinets improve user privacy protection and make pickup time more casual. In today's society, people attach great importance to privacy. In the traditional courier delivery model, there are problems such as courier information being stolen by others or the courier being lost during storage. Smart express cabinets are more confidential and can greatly reduce the occurrence of such problems. In addition, in the traditional delivery model, the delivery time of the courier may not match the time when the recipient is at home, causing trouble to the recipient. The use of smart express cabinets allows busy people to pick up packages at any time, which is extremely convenient.

Smart express delivery lockers are in trouble: difficult to make profits and highly controversial

The birth of smart express lockers is the need of the progress of the times, and it has also brought huge changes to our lives, but many problems have also followed.

First of all, it is difficult to make a profit. On the one hand, this is because the equipment production cost of express cabinets is high and the rent for placing them in each community is relatively high. The annual rental fee for express cabinets is also high, and the maintenance costs are also high. The exorbitant cost prevents smart express cabinets from bringing revenue and profits to enterprises, which is a fatal blow to every enterprise.

Both the leaders Fengchao and Courier are facing huge losses: As of September 30, 2017, Fengchao Technology's operating income in the nine months of that year was 160 million yuan, its net loss expanded from 250 million yuan in 2016 to 276 million yuan, and its total liabilities expanded to 1.2 billion yuan; Santai Technology, which operates the Courier project, also suffered perennial losses, with a loss of 37.928 million yuan in 2015, and in 2016 The annual loss was 1.269 billion yuan, and the loss in the first quarter of 2017 was nearly 30 million yuan.

On the other hand, users are often not willing to pay for it. Users believe that they have already paid the shipping fee when purchasing the goods, and they should not pay additional fees when picking up the express delivery, which makes the express delivery cabinet's losses increasing day by day. At the same time, express lockers such as Hive and Express have also begun to charge couriers for storage fees. The charging standards for express lockers are: 0.6 yuan/item for large boxes, 0.5 yuan/item for medium boxes, and 0.4 yuan/item for small boxes. However, many couriers are unwilling to bear these fees.

Secondly, although smart express cabinets improve the efficiency of couriers in delivering express delivery, they also allow couriers to easily avoid the signing process. Users are unable to sign for receipt in person, which makes it impossible to protect their legitimate rights and interests when quality problems occur during the transportation of items. When receiving the goods, they find that there are problems with the express delivery and they do not know who to report to.

Finally, in the context of the rapid growth in the number of packages, it is obviously unrealistic for couriers to deliver packages to consumers one by one as before. Therefore, today's couriers generally use smart express cabinets during peak express hours. They do not call to notify them one by one. When they put items into the express cabinet, the system will automatically notify them.The user sends a pickup notification, and if the courier enters the user's mobile phone number incorrectly when placing the items, the user will not be able to receive the pickup notification and the pickup will time out. Nowadays, some brands of express cabinets need to charge a certain fee for picking up items beyond a certain time limit, which is difficult for users to accept.

In addition, when some users use Fengchao express lockers, the words "reward" and other words will appear on the page, with prices ranging from 1, 2, and 5 yuan. This can indeed bring certain benefits to Fengchao. Although it is not a mandatory fee and there is a "skip" word, the font is too small, which is suspected of inducing users to consume, so users are prone to misunderstandings and dissatisfaction during use.

How can smart express lockers win “popular hearts and minds”?

The problems of smart express delivery have seriously affected the later strategic layout and development, and how companies should solve them has become the focus of widespread attention.

First of all, smart express lockers had no revenue or profit when they first appeared. This was largely because there was no revenue growth from simply picking up items. But now the development of smart express lockers has involved shipping, which means that express lockers can also earn a certain amount of profit from it.

If smart express lockers want to continue to gain greater profits, they should continue to provide users with more value-added services so that users are willing to pay equal fees. For example, in various public places with a large flow of people, many users are inconvenienced by carrying too many things on their hands. Express companies can place lockers in these places for users to store, and charge a certain fee. It is understood that Honeycomb has been piloting it. In May this year, it won the bid for 17 high-speed rail stations around Hangzhou, with a total of 36 sets of locker orders.

Secondly, in the face of the defect that express cabinets cannot be signed for in person, express cabinet companies should continue to improve the basic hardware facilities of express cabinets, such as installing cameras on each group of express cabinets. Users can display the packages under the camera when picking up packages. This can avoid unnecessary disputes between logistics companies and users when there are problems with package quality in the future.

Finally, in response to the problem that some users are dissatisfied with couriers delivering express cabinets without permission, as early as 2016, the State Post Bureau issued the "Smart Express Box Delivery Service Management Regulations (Interim)" which clearly stated that "Enterprises operating express delivery services should obtain the express consent of the recipient before using smart express boxes to deliver express items." At the same time, users have the right to decide whether to use express cabinets or pick up goods at designated locations, and users should actively exercise their rights.

Under this background, enterprises should increase the training of basic service knowledge for courier personnel, and at the same time strengthen the ability of customer service personnel to handle customer complaints, handle customer problems in a timely manner and provide feedback. When putting the package into the express locker, the courier should check whether the package is a ready-to-eat food that needs to be kept fresh. If there is a problem with the product, the courier company or the courier will bear full responsibility. In the face of problems such as failure to receive pickup notices, if the recipient fails to pick up the package after the first delivery, the express delivery company should promptly retrieve the package and contact the recipient before providing delivery services.

Summary

As times and technology develop, all aspects of any industry should develop towards higher efficiency and lower cost. The demand at the end of logistics is diversified, door-to-door delivery is the mainstream, but the market potential of smart express cabinets cannot be underestimated.

According to the "2018-2023 China Intelligent Express Cabinet Market Prospects and Investment Opportunities Research Report" released by China Business Industry Research Institute》, it is estimated that the market size of smart express cabinets will reach 16.9 billion yuan in 2018, and by 2020, the market size of China’s express cabinets will reach nearly 30 billion yuan.

Therefore, smart express lockers such as Fengchao should increase communication and coordination in the future, while improving consumer satisfaction, solve the problem of profit model as soon as possible, and ensure the interaction of efficiency, cost, experience and information as much as possible.